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Frequently asked questions (FAQ)

How do I contact UEC if I have any further questions?

You can use the contact form here (link to contact form page) or you can email us at study@uec.edu.au

Application, offers and enrolment

Can I enrol online?

Yes! Just click here and complete the form.

Can I package my Academic English Program course and my enrolment at University, TAFE or College when I apply for my student visa?

Yes!

UEC has direct entry agreements that allow you to package your English course with courses at university, Tafe, or one of many other colleges. Not every partner institute offers visa packaging though.

To find out if you can package your English course with the further studies course of your choice, please get in touch with us or one of our partner agents.

Can I start my course after the intake day?

Sometime. If you can’t start on the first day of your course, please let us know when you can arrive and we can let you know if this will be possible or if you will need to postpone to the next intake.

If I enrol in a course with UEC and then things go wrong and I need to cancel, can I get a refund?

If you have to cancel and you tell us with plenty of notice, you can get a refund. There is a detailed refund policy in the terms and conditions of enrolment and a refund policy that you should read. If you have to cancel your enrolment, please let us know as early as possible – the earlier you tell us, the more refund you get.