For the team at Universal English College, providing amazing service and support to our students is absolutely central to what we do and who we are! Your experience with UEC is about more than just study – we are here to support you with your whole experience during your enrolment.
We know this is not the same in many countries around the world, but in Australia, it’s normal and common and welcome when students talk to their teacher and ask for help or advice. Speaking to the teacher is also definitely the best first step if you want to ask for a change in lessons – like more or less grammar work or homework – or to change the level of your General English class.
Student services is available to help you with academic and personal matters. For anything from a holiday request to a question about insurance or tax or a payment, please come and talk to one of the lovely Student Services Officers at the reception desk. They can help you make an appointment to see one of the academic managers, arrange to change your enrolment, find a doctor who speaks your language or tell you a good place for a haircut or how to find a job. And so much more! If you’re not sure who to ask, come to reception and we’ll either help you or let you know who can help you and connect you with them.
Here are just a few of the things Student Services can help you with.