Student Services

We understand there is a great deal to learn apart from English when you arrive in Australia for the first time. To help you settle in and find your way around our student services team is available with advice and guidance.

Orientation program

Your orientation will take place on your first day of class, during study hours. A compulsory program for all new students, orientation is held at:

Universal English College (UEC)
Level 8, 338 Pitt Street, Sydney 2000

Orientation is designed to familiarise you with Australian culture and customs, as well as everything we offer at UEC. For more details aboud Your First Day.

Student support and couselling services

Students receive full assistance to achieve their study goals in Australia. Our experienced academic staff and teachers will assist students with educational matters and other queries.  Students are encouraged to make an appointment with student services if they require assistance such as:

  • Academic support
  • Welfare support

For well-being matters students can access external organisations, including specialist counselling services. Counselling service charges will be determined by the service provider. Please visit our Health and Safety page.

A full list of support services and contacts can be obtained through reception at UEC.

Course and enrolment advice

You will have the opportunity to consult with your teachers and/or our Student Services team at orientation. They are your points of contact for ongoing course advice and direction. We can also help you throughout the application process – just ask!

Further study advice

UEC offers many options for further study in Australia. Due to the high quality and reputation of our Academic English Program (AEP), we can provide you with more than 30 direct entry pathways into leading Australian universities, TAFE and colleges. You can discuss your options with our Student Service team and ask for the information on our pathway partners. We also organise visits to some popular further study institutions. Please refer to the page for our further study pathway partners.

Accommodation and airport transfer services

UEC can arrange airport transfer and accommodation services on request. All students requiring assistance with accommodation or/and airport transfer services MUST inform UEC of their placement request and  flight details at least 14 DAYS prior to arrival to ensure suitable accommodation and airport transfers can be arranged. For more details, please visit our Accommodation pages.

Lost and found

When you find an item that does not belong to you at UEC, please bring it to reception. We will keep it in a safe place until we find the owner of the lost item. If you have lost an item, please check at reception as we might have your item with us.


Students may have letters and packages sent to UEC. These can be collected at Reception. Please make sure to have your name clearly written on it.

Legal services

International students can seek legal advice in relation to immigration (Visas), discrimination and many other matters. Legal advice and assistance can be obtained for free or at a minimal cost. For further information go to Legal Aid New South Wales.

Additionally, free legal services are available for international students at Redfern Legal Centre. For more information please visit their website.

Support for under 18 students

UEC takes special care and interest in the welfare of students under the age of 18. Staff are expected to be aware of all UEC students younger than 18 years of age and to assist in providing the extra level of care that is required. This applies with effect from the student’s arrival in Australia unless the student is accompanied by a parent or guardian.